We had the couples massage and head spa, Annie was terrible at the head spa she basically rounded my hair up into rats nest circles and pulled it the entire time. When she used the tools she pushed so hard it was painful instead of feeling relaxing and enjoyable. It was supposed to be 30 min head and 30 min body but they forgot and I got jipped. They did 45 min head and 15 min massage. For $180 where I was supposed to feel relaxed and I left frustrated and still tight tension in my shoulders and mad cause my hair kept being pulled non stop. I’m a hair stylist I’m aware of what it should feel like and how relaxing it should be and this was not it. I wish they left a card for how the visit was and rated their staff and we can pick based on ratings. And be able to have a customer profile of who we like especially when staff changes so often.